D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Our ambition is to catalyse innovation capability by supporting priority teams to develop truly customer-centred products and services. We are developing an end-to-end approach that provides design, design thinking, agile and lean approaches to product development. We are looking for an Innovation Specialist to support our key projects designing innovation tools, training and experiences.
Tasks and Responsibilities
- Assisting in the migration of local applications in accordance with the IT group strategy through group standard solutions ( Topaz migrations)
- Engaging application delivery teams and proposing solutions which are in line with the IT strategy and long range plan, including budget responsibility
- Leading IT projects with internal and external parties
- Providing business continuity and disaster recovery of the company's infrastructures and information systems, including needs analysis, design, plan, implementation, and documentation
- Managing relationships with stakeholders at local amp; regional level as well as with the global IT support organizations
- Adherence to internal IT Standards, methods and strategies
- Engaging with local business representatives to shape business requirements and support appropriate technology teams and functions to translate them into new solutions, system enhancements or process changes and deliver data-driven recommendations to improve efficiency and add value
- Leading/participating in implementation, enhancement, and roll-out projects and ensure that operational requirements are met, and system is adopted by local organization to add value
- Coordinating and monitor technical queries/issues/incidents raised; managing the escalations with appropriate technology groups
- Assuring operations are running without major incidents
- Supporting problem and incident resolutions by close collaboration with Service Desk and next level support
- Providing appropriate application support services and ensure that operational requirements are met
- Supporting the alignment with of local infrastructure with global standards
- Hands-on support in the daily IT operation activities decisions
- Leading ISO27001 certification/recertiication process
- Supporting the maintenance of the validation of GxP relevant systems (IQ preparation, execution etc)
- Managing IT vendors, run contract negotiations and service agreements
- Managing inventory, laptop, iPhone, monitor, docking station etc.
- Planing replacements with EUX
- Managing helpdesk 2-3 person, manage HD escalations and SLAs
- Managing communication room / System room
- Managing network design of the site etc.
- Managing site SNOW inventory
- Managing projects, SDWAN replacement, EoL Switch, APs, Nutanix etc.
- Understand TOPAZ will be site forest admin
- Planning TIS projects at the site office 2016 =gt; O365 migration etc.
- Supporting 7x24 for urgent cases
- Being Infra manager with the understanding of application working logic
- Acting as a deputy of Operations Manufacturing manager
- Preparing and doing presentation to SLT
- Communicating with senior managers
Requirements
- Degree in computer science, IT related field or technical discipline; Master’s degree desirable
- Fluent English (written amp; spoken)
- Working-experience in IT / OT area preferably in the pharmaceutical industry as IT Leader
- 10+ years of experience across these areas.
- Senior IT professional having technical and process expertise (e.g. ITIL)
- Deep understanding of systems and technologies, including hardware, software, networking, and industrial control systems
- Being able to analyze and troubleshoot issues that arise with these systems and have the technical expertise to implement solutions
- Exceptional leadership skills, with the ability to develop and communicate objectives, inspire and motivate staff (direct and virtual), and maintain alignme