Polish Customer Support Representative

As a Portuguese Customer Service Representative, you will be the primary point of contact for our valued customers. Your main responsibilities will include:

Job Description

• Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
• Providing product and service information to customers.
• Resolving customer complaints and issues with patience and empathy.
• Identifying and resolving customer problems or concerns efficiently.
• Escalating complex issues to the appropriate department for resolution.
• Maintaining in-depth knowledge of our products and services.

Requirements:

• This is a remote job so you must have a computer, stable internet connection and audio gear.
• 8 hours a day work time with 5 days a week. The weekly off may differ from Saturday and Sundays.
• Shift time/ Working time may differ from 9 am to 5 pm.

Education:

• High school diploma or equivalent. Additional education is a plus.

Experience:

• 2 Years of experience in customer service or a related field.
• Strong customer service skills with the ability to manage a high volume of customer inquiries.
• Excellent communication skills in Portuguese, both written and verbal.
• Must have basic English conversational skills.
• Proficiency in using customer service software and tools.