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Customer Support Representative (English)
RateHawk, Turkey
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 11, 2024
Last Date
Mar 16, 2024
Location(s)
Job Description
Emerging Travel Group (ETG) is looking to hire a Customer Support Representative, who will take calls and provide initial advice to our clients.
Job Responsibilities:
- Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
- Assisting clients and partners with existing reservations and questions before booking;
- Distributing requests among departments and teams;
Requirements
- Excellent verbal and written communication skills in English (at least B2/C1);
- Previous experience in travel, hospitality or customer service is an advantage;
- Ability to deliver amazing Customer service by phone and in text;
- Boats the can-do attitude, patience and ability to "read" customers;
- You can work both as part of the team and with limited supervision;
- You are a natural multitasker;
- Responsibility, attentiveness, empathy, ability to handle stress.
Benefits
- remote work;
- 850 euro salary + up to 150 euro bonus kpi;
- schedule 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m. GMT+3 / 2 days off, including weekends) or 5/2 (Monday through Friday from 10 a.m. to 7 p.m. GMT+3);
- a young and active team of super specialists;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.
Job Specification
RateHawk
Information Technology and Services - Cancún, Quintana Roo, Mexico