Technical Account Manager
Insider., Turkey

Responsibilities:

• The go-to person for Customer Success Team for technical queries.
• Guiding Customer Success Team members on how to handle their partner’s technical requests.
• Meeting partner’s with high technical demands to clarify the expectations and feasibility of the requests as well as estimating the effort and creating a timeline for implementation.
• Aligning the internal teams to deliver on the partner’s expectations.
• Serve as the first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions product teams.
• Ensure timely response and resolution to technical and product outstanding items
• Participate in customer-requested meetings and quarterly business reviews (on-site and remotely)
• Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)
• Provide proactive status updates to required parties
• Host periodic checkpoint and status calls with customer and internal partners
• Continually develop both technical and soft skills

Requirements:

• Bachelor’s Degree in the related discipline of the technical industry or equivalent experience
• Proven ability to adapt to new technologies and learn quickly
• Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
• Professional demeanor, ability to collaborate.
• Excellent, advanced written and verbal communication skills
• Strong conflict resolution and negotiation skills
• Sense of urgency in driving closure around escalations and open technical issues
• Strong personal organization skills, as well as prioritization and time management skills
• Ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
• Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies
• Tagging and implementation familiarity or experience
• Familiarity with Agile development methodologies, such as Scrum
• API-level knowledge of third-party applications is a plus
• Comprehension or experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired

Job Rewards and Benefits