Have you met with Insider? If your answer is No this paragraph is for you; we are a fast-growing, fast-paced Technology Startup backed by Sequoia Capital (2018), which previously invested in brands such as WhatsApp and Airbnb, and Riverwood Capital (2020). We are trusted by more than the world’s 800+ leading brands such as Singapore Airlines, Virgin, Uniqlo, Nestle, Nissan, Samsung, Lenovo, Puma, Media Markt, IKEA, Allianz, Santander, Dominos, Avon and CNN. We have also been listed amongst the 2017 Red Herring Europe Top 100 & our CEO Hande Cilingir was listed as the third Woman CEO located outside of the US, by Crunchbase. We help them grow beyond the speed of customer expectations, drive growth across the funnel. We provide them an experience beyond their imagination, uplift their customer interaction from Acquisition to Activation, Retention, and Revenue with our cutting edge ML & AI technologies. We answer all their needs with our Growth Management Platform and stand by them at every step of the way . We move fast and agile, create beautiful cutting-edge products, and create an impact with our 600+ teammates in 25+ offices.
What we expect from you?
- 10 years+ experiences
- 5 years+ managing projects within enterprise organizations, communicating across multiple senior client stakeholders, preferably at a SaaS company or similar.
- You have technical domain knowledge of one or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML, etc).
- The familiarity of or have practiced Agile methodology
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
- Functional / Technical: Business process understanding, software design, and deployment, database concepts
- Behavioral / Leadership: Problem-solving, teamwork and collaboration, communication
Job Description:
- Scoping, defining, planning and implementing partners onboarding process and team.
- Conduct customer onboarding, driving product adoption and helping partners to become familiar with our platform and services
- Function as point person to escalate issues and problems that may arise and coordinate its resolution
- Collaborate effectively with multiple teams across different regions and time zones, namely with sales (to manage the handoff of partners) and tech (to escalate any technical issues)
- Establish New Customer Onboarding Process, operationally lead the Customer Onboarding Team post ‘go-live’
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.