Senior Strategic Account Manager

Senior Strategic Account Manager
Insider., Turkey

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
Mar 19, 2021
Location(s)

Job Description

Have you met with Insider? If your answer is No this paragraph is for you; we are a fast-growing, fast-paced Technology Startup backed by Sequoia Capital (2018), which previously invested in brands such as WhatsApp and Airbnb, and Riverwood Capital (2020). We are trusted by more than the world’s 800+ leading brands such as Singapore Airlines, Virgin, Uniqlo, Nestle, Nissan, Samsung, Lenovo, Puma, Media Markt, IKEA, Allianz, Santander, Dominos, Avon and CNN. We have also been listed amongst the 2017 Red Herring Europe Top 100 & our CEO Hande Cilingir was listed as the third Woman CEO located outside of the US, by Crunchbase. We help them grow beyond the speed of customer expectations, drive growth across the funnel. We provide them an experience beyond their imagination, uplift their customer interaction from Acquisition to Activation, Retention, and Revenue with our cutting edge ML & AI technologies. We answer all their needs with our Growth Management Platform and stand by them at every step of the way . We move fast and agile, create beautiful cutting-edge products, and create an impact with our 600+ teammates in 25+ offices.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our SAMs are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the partners’ success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers,  always eager to climb the steps of their career in this ever-growing multinational environment. We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect. But that’s the thing that makes the difference between storytellers & story makers; the things that grab your soul.


Day in and day out a Strategic Account Manager in Insider;

  • acts as the face of Insider to our clients! They are the bridge between their needs and our technology
  • helps our clients understand their needs and which of our features and products best match their goals and expectations
  • makes sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. They monitor and facilitate the customer's adoption of our technology
  • orchestrates the communication between account managers, our genius data-geeks (aka engineers and developers), and product managers whenever it’s required to make sure the client has full tech support, if necessary
  • develops and maintains key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
  • proactively provides constant feedback to the team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
  • establishes a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology
  • plans data-driven strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
  • brings new product ideas to the table! As an account strategist, they will be helping our product and design gurus shape our product roadmap

We want you to join us while we are taking a step into the future if you:

  • have a university degree in Business, Marketing, Engineering, or related fieldshave 8+ years of experience in a customer-oriented position and digital background
  • can show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level
  • have solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
  • have a superior project, time, and most importantly stakeholder management skills. A keen eye for detail is a plus!
  • have a passion for testing, measuring, and improving outreach and follo

Job Specification

Job Rewards and Benefits

Insider.

Information Technology and Services - Dubai, United Arab Emirates
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