Team Lead, Technical Solutions EMEA Mid-Market
Criteo, Turkey
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 22, 2021
Last Date
Mar 22, 2021
Location(s)
Job Description
Who we areAt Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open amp; inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted amp; impactful advertising.
Overview
The Technical Solutions Engineering team is responsible for qualifying, integrating, and maintaining our advertisers' accounts. The solutions engineers are experts in the inner workings of Criteo's best-in-class technology they can easily guide a technical integration and employ superlative communication and project management skills to launch and extend partnerships. They interact with all members of the operations, partnering with Sales, Account Strategy, and escalating to our Central teams. They are, for the most part, former software engineers who switched to a dynamic role that allows them to leverage their existing technical skills and hone their client-facing skills. They make decisions that affect the company's trajectory and create business connections in the advertising community while working for one of the hottest companies in the ad-tech industry!Reporting to the Technical Solutions Director, you will oversee the day to day Technical Solutions client operations and act as Team Lead to the Technical Solutions team based in Istanbul, Dubai and Moscow. The Team Lead of Technical Solutions is a role that requires a versatile skillet. The position allows the candidate to gain experience helping guide a team of engineers as well as work closely with our business partners while keeping a piece of technical tasks. A Team Lead of Technical Solutions works in partnership with local and commercial operations management teams as well as the regional Technical Solutions team to deliver quality solutions, quick order-to-cash flow, and customer satisfaction. The ideal candidate will have finely tuned communication skills, searching for creative solutions, an excellent business instinct, burgeoning leadership skills, and the ability to work outside their comfort zone to push the business forward.What you will be doingThe Team
The KPIs:
Continuous Improvement Through Tools and Processes:
Overview
The Technical Solutions Engineering team is responsible for qualifying, integrating, and maintaining our advertisers' accounts. The solutions engineers are experts in the inner workings of Criteo's best-in-class technology they can easily guide a technical integration and employ superlative communication and project management skills to launch and extend partnerships. They interact with all members of the operations, partnering with Sales, Account Strategy, and escalating to our Central teams. They are, for the most part, former software engineers who switched to a dynamic role that allows them to leverage their existing technical skills and hone their client-facing skills. They make decisions that affect the company's trajectory and create business connections in the advertising community while working for one of the hottest companies in the ad-tech industry!Reporting to the Technical Solutions Director, you will oversee the day to day Technical Solutions client operations and act as Team Lead to the Technical Solutions team based in Istanbul, Dubai and Moscow. The Team Lead of Technical Solutions is a role that requires a versatile skillet. The position allows the candidate to gain experience helping guide a team of engineers as well as work closely with our business partners while keeping a piece of technical tasks. A Team Lead of Technical Solutions works in partnership with local and commercial operations management teams as well as the regional Technical Solutions team to deliver quality solutions, quick order-to-cash flow, and customer satisfaction. The ideal candidate will have finely tuned communication skills, searching for creative solutions, an excellent business instinct, burgeoning leadership skills, and the ability to work outside their comfort zone to push the business forward.What you will be doingThe Team
- Manage team reporting to Director of Technical Solutions
- Raise the bar, and further develop the strong team spirit and each unique and special individual of the team.
- Mentor and develop team, ensuring they focus on the right priorities and get support when needed.
- Escalate any team or individual concerns to the Manager Technical Solutions in a timely manner and as appropriate.
- Support the technical Solution Engineers, to ensure client/partner technical requirements and timelines are met.
- Get clear priorities from Manager Technical Solutions and ensure most efficient task distribution within the team, make sure team have the tools and training to do their job effectively
- Support the Director Technical Solutions in hiring additional team members and be responsible for successfully on-boarding them.
- Contribute to the continuous improvement effort on Criteo Technical guidelines amp; processes to deliver improvements
- Plan the integration strategy in order to improve integration times.
- Reporting activities and performances to your manager on a regular basis.
- Work in a fast paced innovative environment and be cool under pressure.
The KPIs:
- Be the arbiter of quality work in the team
- Focus on driving our core KPIs
- Reduce ticket resolution times
- Handle increasing launches and optimization amp; support ticket volumes
- Reduce integration duration
- Maintain the team engagement
- Strength the partnership with other teams in Criteo
- Integrate new clients, support and optimize existing ones.
- Test and troubleshoot client’s implementation, providing feedback to the client’s engineering team.
- Provides Sales with recommendations on Technical Solutions in order to maximize business results
- Troubleshoot live campaigns to make sure you maintain and increase their successes.
- Understand specific needs of each market, manages innovative tests with clients/partners, new products roll out, and share outputs with Sales and Operations teams.
Continuous Improvement Through Tools and Processes:
- Contribute to the improvements of the product integration methodology.
- Redefine processes to make the Technical Solutions more efficient and partners of the business successes.
- Proactively contribute to the development of tools and solutions that will have an impact on our campaigns performance or set up to support the growth of our Americas team and facilitate the day-to-day jo
Job Specification
Job Rewards and Benefits
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