Retail Director Job in Turkey
VavaCars , Turkey

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
May 23, 2021

Job Description

A unique opportunity has arisen for a commercially savvy Retail Director to play a lead role in scaling VavaCars in Turkey. We are in vibrant scale-up mode and so you will have the opportunity to strongly contribute and be a key player. You will work best when things move fast. You will enjoy working with smart, creative and energetic people. This is a hands-on role with responsibility and impact from day one.

Role Mission

You will be responsible for managing our retail network of customer centres:

  • You will design, develop and execute our evolving C2B and B2C strategies and tactics designed to ensure consumers sell or buy their cars through the very best customer centre experience; you will ensure we live and breathe customer obsession
  • You will manage all retail operations from the moment the consumer walks into our centre, the purchasing or sales process, to the moment she lives, with efficiency, rigour and insistence on the highest standards, always
  • You will manage all customer centres (C2B and B2C) to ensure they exemplify our brand and represent the best in class retail experience for consumers; you will ensue we earn the trust of our customers
  • You will actively manage all 3rd party relationships and partners in the build out of our C2B and B2C retail network including owned and operated plus 3rd party sites with oversight over all CAPEX; you will embody frugality
  • You will design and launch a whole new digital centric showroom experience for consumers to buy cars from us (B2C) designed to inspire and reassure consumers; you will invent and simplify car buying on behalf of customers
  • You will actively manage, develop and coach our team of customer centre managers across all locations to ensure they exemplify our brand, and embody a high trust experience for consumers that is best in class; you will hire and develop the very best
  • You will partner with colleagues and peers across the company both nationally and internationally and pay no attention to hierarchy or job titles to ensure trust and support through product / tech / pricing / marketing / sales
  • You will be a key part of the global senior management team able to add value and contribute x-functionally
  • You will be customer obsessed and enjoy the field based aspect of this role, able to present yourself as the face and ambassador of VavaCars within the industry
  • You will be hands on willing and able to work with your team on the front line to do what it takes and get what is required; you will directly engage with customers and partners regularly
  • You will be as comfortable in excel and ppt and be able to bring market observations and insights back into the company and be the voice of operations internally
  • You will have experience of operating in highly structured, data driven and analytical environments; we value your opinions but facts gt; opinions
  • You will have experience of international working cultures, styles and customs


  • 10+ years experience in consumer facing retail operations, with experience of working as a Director for 3+ years
  • Proven Operations leader with experience of B2B, B2C and channel management
  • Street smart, commercially savvy, with bags of hustle
  • Best in class track record of meeting and exceeding operational metrics and targets consistently
  • Experience of creating repeatable, predictable, programmable and scalable processes and programs grounded in structure and detail
  • Exemplary people manager and coach (30+ team size and growing rapidly)
  • Advanced English (written and verbal) compulsory


We offer a unique and exciting package - nothing like this has been attempted in the local auto space and we want to attract only the best and brightest. We offer a competitive remuneration package and a culture that focuses on employee growth and development. Our benefits include:

  • Unique entrepreneurial and leadership opportunity to sketch your career masterpiece
  • Working as part of a global, highly ambitious organization
  • Competitive compensation with performance bonus, benefits and employee stock options
  • There is no corner office, PA, chauffeur etc. please don’t apply if you expect old world perks
  • Office location is Istanbul, European side
  • This role reports directly to the Co-Founder amp; CEO

Job Specification


Information Technology and Services - Ankara, Turkey
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